The customer service department is usually the first line of contact a customer has with a business. Unfortunately, small growing businesses aren’t able to afford receptionists and customer services agents. This is why a virtual receptionist is the solution to those problems. It’s a cost effective way for small businesses and startups to have access […]
The customer service department is usually the first line of contact a customer has with a business. Unfortunately, small growing businesses aren’t able to afford receptionists and customer services agents. This is why a virtual receptionist is the solution to those problems. It’s a cost effective way for small businesses and startups to have access to great customer service if you’re on a tight budget.
Here are some key benefits that companies see immediately when they use a virtual switchboard for their business.
They’re cost efficient
Instead of hiring a full time receptionist to answer your calls. You can use a virtual receptionist even when you’re on a tight budget. Why employ an extra member of staff when you can use the money to expand other areas in your business. Even during the busiest of hours, the virtual receptionist is able to handle high volume of calls so each customer is getting the attention they deserve without any chance of callers being placed on hold or having missed calls.
Calls always answered within business hours
With a virtual receptionist, you’ll never have to worry about about your staff taking holidays or time off due to illness. As your phone lines can always be answered during your working hours with Call Center. The virtual receptionist can be trained to answer your calls in the way you want, so that your customers get always get a smooth customer service experience. When you have great customer service, it can help boost sales and give you a competitive edge over other competing businesses which is just what a small business and startups companies need.
Rather then having to be at your desk throughout the whole day answering customer phone calls. The virtual receptionist can handle all your incoming calls and schedule your appointments, allowing you to to focus on your work and increase your productivity in other areas.
Maintaining a professional image
When phone calls are answered quickly and professionally it gives the company a good image. Your virtual assistant will cheerfully greet each and every one of your customers when they call your business and transfer the customer to the advisor that best suits their needs or take a message – whatever you prefer. Many customers will stop doing business with a company after receiving poor customer service. With a virtual PA you will never need to be worried about losing customers because you couldn’t answer the phone, which is crucial to small business and startups.
You don’t have to find and train them
Finding a good receptionist for your business can take a lot time of time, effort and money. You have to go through the whole process of posting a job, and interviewing the candidates. Then, once you’ve found the right receptionist, it will take time to train them and you’ll need to buy additional resources.
With a virtual receptionist you cut out this long process – let us wash the stress away and deal with the whole process for you!
With just some of the key benefits mentioned above, you can see just how effective a virtual PA is for small business and startups. By implementing it into your business, you’ll always be able to have excellent customer support without damaging your budget. Find out how Call Center can help your business – call us today, free on 0800 357 678 or click here to read more