Customer help line 08453 666 444
Any questions about phonestar 0800, 0845 and 0844 numbers?
Q: Do I have to have new phone lines installed so I can monitor my incoming calls?
- A: Absolutely not. Your new call reporting numbers are simply connected to an existing line; you'll simply receive incoming calls via both your original number and your new phonestar numbers. And you can dial out just as before.
Q: How much do my customers pay to call my 0845 or 0844 numbers?
- A: From a BT landline, calls to an 0845 will cost them 2p a minute in the day, and 0.5p at all other times. Many BT customers now get free (inclusive) minutes to call 0845 numbers each month. Calls via other networks may be charged slightly differently. Calls to phonestar 0844 numbers cost your customers 5p per minute 24/7.
Q: Can I redirect my new NGN numbers? Is there an additional fee for this?
- A: We offer 24 hour access to your secure online portal, giving you total control of where your numbers connect at any time, all included in your monthly price.
Q: Can customers call the numbers from abroad?
- A: Ofcom requests that all international carriers to make 08 numbers dialable from overseas. However, the service relies on local international phone companies to implement this capability, so we don;t make any promises. Call us for if you would like more information regarding this